Concierge Laundry
Pickup, wash, dry, fold and coordinated return to the same pickup location. You choose the loads; we handle the reset.
Choose this →Choose what needs handling. You’ll only answer the questions that matter for that service.
Pickup, wash, dry, fold and coordinated return to the same pickup location. You choose the loads; we handle the reset.
Choose this →Light resets through deeper cleaning support. Published levels book directly; deep/custom work gets reviewed first.
Choose this →Patios, driveways and house-wash options with clear starting amounts and review only when scope pushes beyond standard.
Choose this →Single, pair and recurring options for the household task you want off the list.
Choose this →Premium bedding reset after non-biohazard incidents. One clear service lane, not a general laundry order.
Choose this →A practical exterior reset for standard scope, with review before anything beyond the published starting point.
Choose this →The price is for the customer-designated load—not a surprise per-pound total after pickup.
Bag the normal washer loads your household already considers separate loads. Overpacked, unsafe, biohazard or specialty-care items are not treated as a standard load.
No rush promise. Pickup and return follow the confirmed route window, with completed laundry returned in the coordinated service window.
The deposit is credited to the confirmed order. The remaining balance is due before service under the confirmed booking terms.
Optional for laundry routes only. Enter your buddy’s booking email; the credit is verified after two separate households have paid bookings on the same route day.
Oversized bedding, wet/soaking items and specialty-care pieces are disclosed and priced separately when applicable before the load is processed.
If a residential service has a published book-now price, complete it here and place the 50% deposit. Only deep, custom, unusually large or scope-sensitive work goes through review first.
Direct-book deposits are credited to the confirmed job. If the final route or standard scope changes, we add or subtract the difference before the remaining balance is due the day before service. Scope-review selections are not charged until approved.
If the laundry is only one part of the load, add a cleaning request or move a recurring household/business need into its own lane.
You decide the normal washer loads your household uses and bag them separately. BIGLOAD washes the loads you designate; oversized, overpacked and special-care pieces are handled separately when applicable.
Residential/home-field appointments are currently released on Saturday + Sunday capacity. Weekdays are shown unavailable while that calendar is committed. For standard non-laundry services, choose an available Saturday or Sunday and a half-day route window directly in the booking form. Weekdays stay blocked from instant booking; use the different-day request if you need another day.
Weekend Laundry Concierge runs Saturday or Sunday by Jacksonville route. Pickup timing can move within the route, and completed laundry returns in the consolidated evening delivery window.
Have the agreed items ready and accessible. Include gate, parking, pickup-location or access instructions that BIGLOAD needs to complete the confirmed service.
Wet clothing, oversized bedding, fragrance-free requests, hang-dry instructions and unusual conditions must be disclosed with the order. Unsafe, biohazard or unsuitable items may be declined.
Standard direct-book services take a 50% deposit. If a confirmed standard scope or route adjustment changes the amount, the difference is added or credited before the remaining balance is due.
Buddy Route eligibility requires two separate paid laundry orders on the same eligible route day at different pickup addresses. The $10 credit is verified by the buddy booking email and applied to the remaining balance; it is not cash.
Submitting information does not require BIGLOAD to accept unsafe, prohibited, undisclosed or out-of-scope work. If something material changes before service, contact BIGLOAD so the booking can be reconfirmed.
